Cancellation policies and rental conditions

Cancellation Policies

• Reservations with online payment will not be refundable but may be used at a later date than originally reserved as long as the change is made through the customer service center 48 hours before the date to pick up the rental car.
• Reservations with online payment do not apply refunds if the customer does not show up to pick up the rented car (No Show). If you cannot attend, we recommend you request the change of dates (see previous point) 48 hours before.
• Reservations with online payment do not apply refunds for delivering the car in advance.
• Reservations with payment at the office do not generate cancellation or no show charges.
• Reservations do not apply refunds if the client does not present any of the requirements mentioned in the car rental policies and conditions.

Rental Conditions

• A valid credit card is required at the time of signing the rental agreement to cover the guarantee / franchise deposit (10% of the value of the vehicle, this deposit varies according to the Insurance / Coverage contracted and your card will be blocked by the amount determined by the lessor). At the end of the contract the blocked amount is released immediately, however, sometimes it can take up to 48 hours to be reflected.
• It will be the client's responsibility to present a valid driver's license / license. If it has expired, an additional amount will be charged at the rental office.
• The minimum age of the driver: 18 years.
• Consider that, although the minimum age is 18, all drivers under 25 are considered new drivers and have an additional charge of $11.91 USD plus tax per day.
• The rate published on our official website includes unlimited mileage.
• Most of our vehicles are equipped with electric locks, power control, tape or CD player and AM / FM radio.
• The photographs presented on this website, with reference to vehicles, such as brands and models, are fully illustrative. Vehicles can only be booked by category (ACRISS), unless the availability of a specific model has been confirmed normally, however, Europcar Guatemala guarantees only the category reserved. All groups and categories shown may not be available at all Europcar Guatemala locations.
• If the available car is not found at the time of making the contract, another car in the same category will be assigned, if there is no other car in the same category, a car in the category higher than the one reserved will be offered at no cost.
• In the event of an accident, the client will have the responsibility to report the accident immediately to the rental office or to the assistance telephone numbers and duly sign the accident report at the end of the rental, otherwise the coverage will be invalid and the amount will be charged. corresponding value of the damage directly to the client.
• In case the client does not respect the clauses of the lease contract that he signed in the office where the car was delivered, the coverage or insurance sold will be void.
• Units must be returned in normal conditions at the end of the rental.
• Any missing gasoline and damages will be charged in addition to the rental.