Frequent questions

Can I rent a car if I don't have a credit card?

The credit card is an indispensable requirement to rent cars at Europcar Guatemala. However, you can rent by presenting the credit card of a family member or friend as a guarantee. In order to avoid possible fraud, the credit card holder must be present at the time of signing the rental agreement.

In the event that you use a third-party credit card, the holder must be present at the time of opening the rental agreement to accept the blocking of the amount corresponding to the warranty for the vehicle.

How can I pay the booking for the rental of a car?

The forms of payment at Europcar Guatemala are the following:

• Debit card: you can use a debit card to pay for the reservation online, however, when you pick up the car you will be asked for a credit card to make the withholdings corresponding to the guarantee.
• Credit card: It is recommended to use the same credit card to pay the rent as for the guarantee / franchise. Consider that, in order to avoid possible fraud, the credit card holder must be present at the time the contract is created when collecting the rental car.

NOTE: The credit card must be issued by a banking institution. Departmental credit cards are not accepted. They must be personalized, with the name of the owner in relief and have at least one year of being issued. Corporate cards must also have these features.

What is the minimum and maximum age to rent a car with Europcar Guatemala?

• The minimum age to rent a car with Europcar Guatemala is 18 years, however, drivers under 25 are still considered new drivers, so it is required to purchase a lower driver coverage.
• The maximum age to rent a car in Guatemala is 69 years.

How many additional drivers can I hire when renting a car in Europcar Guatemala?

The maximum number of additional drivers that can be hired when renting with Europcar Guatemala is 3. Each additional driver has a cost of $4.32 USD plus tax per day.

How to add baby seats in car rental in Guatemala?

Because sometimes baby seats are returned in poor condition for rent, these extras are subject to availability at the branch where it has been reserved.

• The cost for the Baby Seat is $11.76 USD plus tax per day.

Can I drive the rental car outside the Republic of Guatemala?

At the moment it is not possible to use the rental car outside the Republic of Guatemala.

How can I change my reservation or car rental contract?

For any modification to your reservation or contract, please contact our customer service center by writing through WhatsApp at +52 (998) 246 5459

How to know if my credit card guarantees have already been released?

The rental contract cannot be closed without first releasing the guarantees retained on the customer's credit card, so the guarantees are unlocked at the time of returning the car and finalizing the rental contract. However, in some banking institutions the release is reflected until even after 30 days.

At the rental office you will be given a cancellation voucher with which you can check with your bank the release of the amount for the guarantee. If you do not receive the receipt at the rental office, please contact our customer service department writing us through WhatsApp at +52 (998) 246 5459 or through email to [email protected].

How can I use my credit card insurance?

All reservations made through Europcar Guatemala already have the necessary insurance to rent cars in Guatemala, so it would not be necessary to use your credit card.

What are the additional charges when renting a car?

Europcar Guatemala offers final rates without hidden charges, so when picking up the rental car you will not be charged for any additional fees except for those that you have requested.

However, sometimes there may be additional charges for the following concepts:

• Missing gasoline
• Key replacement
• Repair of flat tire
• Crane
• Transit taxes
• Rental extension